Pick the role that matches your job. A role decides which screens you can open and what you can do. Choose one.
Receptionist
Registers new clients, checks clients in, picks the service a returning client needs, and books appointments.
Pick this if you are: The front desk.
Triage Nurse
Takes vital signs and red flags, decides how urgent the client is, and sends them on to intake, billing or the cashier.
Pick this if you are: Nurses at the triage point.
Intake Officer
Completes the intake assessment (history, functioning, assistive technology, service plan) for new clients.
Pick this if you are: Officers who interview new clients.
Billing Officer
Works the bill: adds or removes services, sets cover (SHA, NCPWD, insurance), waivers, and can also take payment like a cashier.
Pick this if you are: Billing desk staff.
Service Provider
The specialist: works the service queue, starts and finishes sessions, records assessments, prescribes, refers and ends visits.
Pick this if you are: Therapists, audiologists, optometrists and other specialists.
Super Administrator
Full control of the whole system across every branch, including settings, roles and permissions.
Pick this if you are: Only the people who run the system for KISE (ICT Head and the like).
Administrator
Everything in the branch: users, roles, services, prices, forms, reports and every queue. Cannot see other branches' comparison data.
Pick this if you are: Branch or system administrators.
Branch Manager
Oversees a branch: dashboards, reports, queue monitoring and operational insights. Mostly viewing.
Pick this if you are: Managers who watch how the branch is doing.
Cashier
Takes payment (cash, M-PESA, card, split) and sends a client to billing when the bill needs clearing there.
Pick this if you are: Cashiers collecting money at the desk.
Payment Administrator
Approves cancelling a payment or changing a bill that is already settled, and manages payment methods.
Pick this if you are: Finance supervisors; not for everyday cashiers.
Service Point Lead
Leads the service point: sees every department's paid clients, signs them in and assigns a free specialist.
Pick this if you are: The service point lead.
Service Point Queue Manager
The same service point desk, but only for the departments you are assigned to.
Pick this if you are: Service point staff for one or more departments; also given to a specialist assigned to run their department's desk.
Queue Manager
Monitors queues and waiting times, and suspends, resumes or closes stuck visits.
Pick this if you are: Staff who keep the queues moving.
Customer Care
Answers clients: looks up clients, visits and appointments to help with enquiries.
Pick this if you are: Customer care staff.
Form Reviewer
Reviews the assessment forms and their catalogue; does not treat clients.
Pick this if you are: People checking the forms.
Follow-Up Officer
Works the follow-up chain after services: contacts clients, records outcomes and schedules follow-up appointments.
Pick this if you are: Follow-up staff.
Psychosocial Officer
Sees psychosocial cases and consents and records counselling assessments; sensitive records.
Pick this if you are: Counsellors and psychosocial staff.
Communications Officer
Reviews and sends the guidance messages drafted for clients and families.
Pick this if you are: Communications staff.
Crisis Responder
Receives crisis alerts, acknowledges and resolves crisis incidents.
Pick this if you are: The crisis response team.
Inventory Manager
Keeps the stock catalogue: receives stock, counts it and writes off expired items.
Pick this if you are: Store keepers.
Pharmacist
Dispenses prescribed items once they are paid for, and sells over-the-counter items.
Pick this if you are: Pharmacy staff.
